At Fisher Lens, we strive for customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and return policy below:
1. Eligibility for Returns:
- You may return items within 14 days of receiving your order.
- To be eligible for a return, items must be unused, in their original packaging, and in the same condition you received them.
2. Non-Returnable Items:
- Certain types of items cannot be returned, such as:
- Custom or personalized items
- Items marked as final sale
3. How to Initiate a Return:
- To initiate a return, please contact us at [email protected] with your order number and reason for the return.
- We will provide you with instructions on how to send your item back to us.
4. Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, be applied to your cash-on-delivery account.
5. Shipping Costs:
- You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable.
6. Contact Us:
If you have any questions regarding returns or refunds, please feel free to contact us at [email protected].